ABOUT US
Why Choose
Dolphin Healthcare?
OUR STORY
Delight Essential Services trading as Dolphin Healthcare was established in 2013 by a dedicated staff nurse and esteemed healthcare professionals, Dolphin Healthcare emerged from a singular vision: transforming the way individuals receive care. With compassion at its core, our service was registered in 2015 by the Care Quality Commission (CQC), affirming our commitment to providing a myriad of specialized care services. Our goal is to champion the independence of our clients, offering a tangible alternative to residential care.
THE JOURNEY CONTINUES
From our inception, Dolphin Healthcare has been driven by a mission to cater to adults and children with varied health challenges ranging from enduring mental health illnesses, learning disabilities, and physical disabilities to sensory impairments, eating disorders, substance misuse, and dementia. Further expanding our spectrum of care, the CQC acknowledges our proficiency in supported living, live-in care, and advanced clinical areas such as the Treatment of Diseases, Disorder, and Injuries (TDDI).
WHY
CHOOSE US
Proven Excellence in Home Care: Our reputation speaks for itself. Since 2013, we've been setting benchmarks in compassionate and specialized care.
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CQC Report
Our present and past CQC reports bear eloquent testimony to ability to provide safe, well-led, effective, caring and responsive care
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Quality Assurance
At Dolphin Healthcare Services, quality assurance is at the heart of the services we provide. Our quality assurance has proved to increase client’s confidence and provide good experience. Central to quality assurance process in our organisation are:
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Safer Recruitment
We create a culture of safe recruitment and, as part of that, adopt recruitment procedures that help deter, reject or identify people who might abuse vulnerable clients.
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Staff Training
Our carers are trained in order to provide effective and efficient care. Training is on-going processes which are often updated in line with changes in policy and practices. Appropriate training can not only prevent accidents, it can also make service users feel secure.
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Safeguarding
Dolphin Healthcare Services, safeguarding of our services users is everybody’s business. We therefore recognise our moral and statutory responsibility to safeguard and promote the welfare of all service users. We there put in place a robust safeguarding policy and procedure.
Our Philosophy
At the heart of Dolphin Healthcare lies our deeply ingrained philosophy:
1. Holistic Well-being
We prioritize health promotion, focusing on deterring avoidable acute sector admissions by supporting individuals in their homes
2. Tailored Care
Every individual deserves care tailored to their needs. Our skilled professionals are committed to realizing optimal health and well-being outcomes.
3. Consent & Cooperation
Before any treatment or procedure, we ensure consent and, when necessary, consider the best interests of the patient.
4. Collaborative Approach
We cherish collaborative efforts, working in unison with families and other health professionals to ensure rapid recovery and a superior patient experience.
5. Professional Development
Continuous training ensures our clinical team possesses the necessary skills for their roles, with provisions for additional training when needed.
6. Patient-Centric
Engaging patients in holistic care decisions, considering the views of their families and carers, is fundamental.
7. Swift Care
Ensuring patients receive attention from the most suitable healthcare professional promptly.
8. Enhanced Experience
We aspire to create a comforting environment for our patients that is safe, friendly, professional, and relaxing.
9. Evolution & Feedback
By constantly seeking feedback, we refine our services, aiming for unparalleled excellence.
10. Innovative Communication
Utilizing advanced technologies, we endeavor to keep our communication lines efficient and clear.
11. Dedicated Leadership
Our leadership is transformational, aiming to inspire exceptional care delivery.
12. Record Integrity
Maintaining patient records diligently, ensuring legal compliance, and promoting continuity of care.
Decades of Dedication
Over the years, our team
has grown, but our commitment to
our core values has never wavered. We believe in
1. Continuous Learning
Staying updated with the latest in healthcare to provide the best for those in our care.
3. Personalized Care
Recognizing that each individual is unique, with different needs, preferences, and histories. We tailor our services to fit perfectly into each life we touch.
2. Family-Centric Approach:
Understanding that when one member is in need, the entire family is affected. We offer solutions that cater to the whole family unit.
THE TEAM
Meet the Pillars
of Dolphin Healthcare
At Dolphin Healthcare Service, our strength lies in our dedicated team of professionals. From certified caregivers and medical practitioners to our friendly support staff, each member plays a pivotal role in making our mission a reality. With rigorous training, regular assessments, and a genuine passion for what they do, our team ensures the highest standards of home care services. Get to know the faces and hearts driving our mission forward, dedicated to transforming care with compassion and expertise.
Telma Hughes
LEAD NURSE
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Sunny Joe
GENERAL MANAGER
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Stallon Wood
GENERAL MANAGER
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April Harrison
GENERAL MANAGER
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Our Values in Action
At Dolphin Healthcare Service, our strength lies in our dedicated team of professionals. From certified caregivers and medical practitioners to our friendly support staff, each member plays a pivotal role in making our mission a reality. With rigorous training, regular assessments, and a genuine passion for what they do, our team ensures the highest standards of home care services.
1. Compassion
At the heart of our services lies a deep sense of compassion. We empathize, understand, and act with kindness in every situation.
3. Integrity
We uphold the highest standards of honesty and transparency, ensuring trustworthiness in every interaction.
3. Excellence
Striving for perfection in our services, we continually refine our methods, seeking feedback, and implementing best practices.
JOIN OUR FAMILY
You're not just a client; you're family. Experience the difference of personalized, heartfelt care with us. For queries, partnerships, or to share your story, please reach out.
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Contact
Sheldon Community Centre, Sheldon Heath Road, Birmingham,
B26 2RU
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